After-Sales Service / Customer Service are excellence in our DNAOur After-Sales Service Techniques
- Sales Professionals stay in touch with the customers even after the deal. Never ignore their calls.
- Give customers the necessary support.
- Any product found broken or in a damaged condition must be exchanged immediately.
- Take feedback on the products and services from the customers. Feedback helps us to know the customers better and incorporate the necessary changes for better customer satisfaction.
- The exchange policies must be transparent and in favor of our customers.
We always provide friendly support wherever and whenever you need it.
Frequently Asked Questions
All of our products come with a 3-year warranty. This warranty covers any manufacturer defects or items that do not work upon arrival. Warranty does not cover physical damage caused by misuse or accidental injury to the product.
It depends on the battery capacity.
We normally use lithium iron phosphate monolithic aluminum shell cells for batteries whose capacity is≥100Ah and cylindrical cells for batteries whose capacity is ≤100Ah.
After-Sales Service / Customer Service
We make sure products and services meet or surpass the expectations of the customers.