Support That Extends Beyond the Sale
Excellence in service isn’t just our promise – it’s in our DNA
At HIMAX, our relationship with you strengthens after purchase. We’ve built our reputation on providing exceptional after-sales support that ensures your complete satisfaction and continuous operation.
Our Service Commitment:
Always Available
Your dedicated sales professional remains your point of contact long after delivery. Every call matters, every question gets answered.
Comprehensive Support
From technical guidance to troubleshooting, our team provides the expertise you need to maximize your battery investment.
Immediate Resolution
Defective or damaged products? We'll exchange them immediately. No lengthy processes, no excuses – just swift solutions.
Continuous Improvement
Your feedback drives our evolution. We actively seek and incorporate your insights to enhance our products and services.
Transparent Policies
Clear, customer-favorable exchange and warranty terms. You'll always know exactly what's covered and how we'll support you.
Bottom Line
When you choose HIMAX, you're not just buying a battery – you're gaining a partner committed to your long-term success.
Frequently Asked Questions
All of our products come with a 3-year warranty. This warranty covers any manufacturer defects or items that do not work upon arrival. Warranty does not cover physical damage caused by misuse or accidental injury to the product.